Returns and refunds

We want you to be happy with every purchase. If something is not right, tell us and we will help.

When you can return

• The product arrived damaged, is not working, or is different from what you ordered.
• You tell us within 7 days of delivery. For large appliances, please report visible damage at the time of delivery.
• The product is unused, in its original box, with all accessories, manuals, free gifts and the VAT bill.

What cannot be returned

• Products that have been installed, used or damaged after delivery.
• Products where the fault is covered by the brand warranty after the first 7 days. These are repaired by the authorised service centre.
• Personal care items such as hair dryers and straighteners once opened, for hygiene reasons.

How to start a return

Call us on 01-5912340 or write to care@himalayanhome.test with your order number and a photo of the problem. A technician may visit to check the product. Once the return is approved, we collect it from your address at no cost.

Refunds

• We offer a replacement first. If a replacement is not available, you get a full refund.
• Cash on delivery orders are refunded to your bank account within 7 working days.
• Card payments are refunded to the same card. Your bank may take up to 10 working days to show it.

If a free gift came with the product, it must be returned too, or its value will be deducted from the refund.