Warranty policy

Every product we sell is genuine and comes with the official brand warranty in Nepal. The warranty period for each product is shown on its page.

What is covered

• Manufacturing defects in parts and workmanship during the warranty period.
• Compressor and motor warranties, where the brand offers a longer period, as stated on the product page.
• Repairs are free of charge when the product has been used as the brand's manual describes.

What is not covered

• Damage from voltage fluctuation, lightning, water, pests, falls or accidents.
• Remote controls, batteries, glass, plastic parts and accessories, unless the brand says otherwise.
• Products repaired or opened by anyone other than the authorised service centre.
• Normal wear, cosmetic scratches and consumables such as filters and bulbs.

How to claim

1. Keep your VAT bill and warranty card. We register the warranty with the brand at the time of delivery.
2. Call the brand's service centre, or call us on 01-5912340 and we will book the visit for you.
3. A technician inspects the product at your home for large appliances, or at the service centre for small ones.

Our advice

Nepal's power supply can change suddenly. We strongly recommend a voltage stabiliser for refrigerators, air conditioners and washing machines, and a surge protector for TVs, so that your warranty is not affected by power damage.